Returns & Exchanges

At The Mango Factory, we take pride in the quality of our premium fruit products; however, due to the perishable nature of our goods, we offer a satisfaction guarantee for items that arrive damaged or incorrect. Please contact us within 24 hours of delivery to initiate a claim for a refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product and the shipping packaging immediately upon arrival to help us process your claim.

• 2.
  Contact Support

  Email our freshness team at [email protected] with your order number and the photos of the affected items.

• 3.
  Quality Review

  Our quality assurance team will review your submission within 48 hours to verify the condition and approve the return or exchange.

• 4.
  Resolution

  Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.